One swallow doesn’t make a summer – and successful pilots and experiments don’t make a digital transformation. Only when digitalization crosses the full breadth of the organization, it will have an impact on business performance.Read More

You know it, often we drive on long-term experience and gut feeling. But could it be that you have developed blind spots and biases? A data driven mindset can help to prepare more effectively for an unknown future of continuous change.Read More

Everything changes, for all of us. In today’s world, there is no sector that is not undergoing or being threatened by dramatic changes induced by technological progress (see our last blog). The good news is that there is a ‘simple’ way to deal with this change: You ‘just’ have to be ‘customer driven’.Read More

Digital transformation is number 1 in bullshit bingo. Rightly so. Everyone talks about it, and almost everything is ‘digital transformation’. Meanwhile, it is no more than a vague container concept. In addition, digital transformation is also ‘vague’ in its essence. It is about the blurring of the dividing line between the physical and the virtual...Read More

Losing trust in a wink of an eye After being a loyal customer for many years, I lost trust in my bank in a wink of an eye. The direct reason was a shortcoming in delivering on what is seen as the core service of a bank: A financial  transaction. Denial of the emotional impact...Read More