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The success of digital is analogue: meaning people

The success of digital is analogue: meaning people

One swallow doesn’t make a summer – and successful pilots and experiments don’t make a digital transformation. Only when digitalization crosses the full breadth of the organization, it will have an impact on business performance.
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grow talent

The war for talent – Or how to make your employees future-ready

According to a recent article in the Financiële Dagblad the Dutch job market has turned into a true beauty contest for employers for bringing in new talent. Lack of talent is increasingly seen as a serious threat to growth and success.
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Meters

Data driven mindset

You know it, often we drive on long-term experience and gut feeling. But could it be that you have developed blind spots and biases? A data driven mindset can help to prepare more effectively for an unknown future of continuous change.
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Cross-industry services make customers happier

What I like about my garden centre is, that it also has a restaurant and I can drink a cup of coffee there. Its in-house restaurant enriches my stay and my feeling of a real day out. This kind of cross-industry services to make the customer happier is of all times. Digitalization will make this...
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Customer wishes

‘Customer driven’ made easy

Everything changes, for all of us. In today’s world, there is no sector that is not undergoing or being threatened by dramatic changes induced by technological progress (see our last blog). The good news is that there is a ‘simple’ way to deal with this change: You ‘just’ have to be ‘customer driven’.
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the world changes; de wereld verandert; die Welt veraendert

Also for SMB’s the world is really changing

When it comes to digitalization, we often hear arguments from SME’s such as: ‘we do not feel the need yet’, ‘that blows over’, and ‘we do not have a budget right now’. But the reality is that new technology is changing the world faster than you think.
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About the why, how and what of digital transformation

Digital transformation is number 1 in bullshit bingo. Rightly so. Everyone talks about it, and almost everything is ‘digital transformation’. Meanwhile, it is no more than a vague container concept. In addition, digital transformation is also ‘vague’ in its essence. It is about the blurring of the dividing line between the physical and the virtual...
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5 scenarios

Five scenarios for the IT sector

IT sector in transition What about the digital transformation of the IT sector? After years of crisis, the Dutch IT sector is back on track. Research agency Gartner reports spectacular growth of 10.4% in IT services in 2018. Due to this growth, large IT staff shortages and negative effect for the entire economy are expected....
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The emotional site of trust

Losing trust in a wink of an eye After being a loyal customer for many years, I lost trust in my bank in a wink of an eye. The direct reason was a shortcoming in delivering on what is seen as the core service of a bank: A financial  transaction. Denial of the emotional impact...
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